Refund policy

Return & Refund Policy

30-Day Return Policy

At Lurva Fashion, we offer a 30-day return window. You have 30 days from the date your order is delivered to request a return.

To be eligible, items must be in the same condition as received — unworn, unused, with original tags attached, and in their original packaging. Proof of purchase (such as your order confirmation email or receipt) is required.

To initiate a return, please contact us at

support@lurvafashion.com

Once your return request is reviewed and approved, we will provide detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

For any return-related questions, please contact us at

support@lurvafashion.com

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at

support@lurvafashion.com

so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases

Sale items and gift cards are final sale and cannot be returned or refunded.

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

Exchanges

If you would like to exchange an item, we recommend returning the original item first. Once your return has been approved, you may place a new order for the replacement item.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at

support@lurvafashion.com